Return & Exchanges

Returns & Exchanges Policy

At Terra Bird we want you to love your purchase! If you’re not completely satisfied, we’re here to help.

Return Policy

You may return items within 14 days of receiving your order for a full refund or exchange. To be eligible for a return, the following conditions must be met:

  • Returns must be received back at our corporate office in new condition with in 14 days of delivery date; unworn, unwashed, no perfume, no animal hair, no makeup or deodorant stains with tags still attached.
  • Sale items are final sale and cannot be returned or exchanged.

How to Initiate a Return

  1. Contact Us: Email our customer service team at terrabirdshop@gmail.com with your order number and reason for the return.
  2. Return Authorization: We’ll provide you with a return authorization number and instructions on how to proceed.
  3. Pack Your Items: Securely package the items you wish to return, including your return authorization number on the outside of the package.
  4. Ship It Back: Use a trackable shipping service to return your items. We recommend keeping your shipping receipt until your return is processed.

Exchanges

At Terra Bird, we do not accept exchanges. If you’d like to exchange an item for a different size or color, please follow the same steps as outlined above. You’ll need to initiate the return first and place a new order for the desired item.

Refunds

Refunds will be processed within 7-10 business days after we receive your returned items. The refund will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. We’ll work with you to resolve the issue, either through a replacement or a refund.

Final Sale Items

Certain items may be marked as final sale. These items cannot be returned or exchanged.

Contact Us

If you have any questions or need assistance with your return or exchange, please don’t hesitate to reach out through the “Contact Us” option on the website.

Thank you for shopping with us at Terra Bird! We appreciate your support and look forward to serving you again.